Refund and Return Policy
Company Name: Bio-Xcell Peptides
Website: bioxcellpeptides.com
Email: support@bioxcellpeptides.com
Effective Date: 01/18/2026
No Returns Policy
Due to the sensitive and specialized nature of our research products, all sales are final.
Bio-Xcell Peptides does not accept returns for any reason.
No Refunds Policy
All purchases are final. Refunds are not provided under normal circumstances.
Once payment is confirmed, orders cannot be cancelled, modified, or reversed.
Exceptions (At Our Sole Discretion)
Refunds, replacements, or store credit may be offered only at our sole discretion if a product arrives in one of the following conditions:
Incorrect Product
The wrong product was shipped.
The wrong size or quantity was shipped.
Defective Product
A verified manufacturing defect.
Contamination confirmed through internal or third-party testing.
Product does not meet the specifications listed on the Certificate of Analysis.
Damaged Product
Visible damage to the vial.
Damage to internal protective packaging caused during shipment.
How to Report a Product Issue
Step 1: Contact Us Immediately
Email: support@bioxcellpeptides.com
Subject Line: Product Issue – Order Number [Your Order Number]
Time Limit: Within 7 days of delivery based on carrier tracking information.
Step 2: Provide Required Documentation
You must include the following:
Order number
Product name
Clear photographs of the product label
Clear photographs showing damage or defect
Photographs of packaging if damaged
Tracking information
A brief written description of the issue
Step 3: RMA Review and Approval
We will review your claim carefully.
If approved, we will issue a Return Merchandise Authorization number.
You must follow the instructions provided with the RMA approval.
Important Requirements
Reporting Deadline
All issues must be reported within 7 days of delivery.
Claims submitted after 7 days will not be accepted under any circumstances.
Photo Evidence Required
Clear photos of the product label.
Clear photos of the damage or defect.
Clear photos of the packaging if applicable.
RMA Authorization Required
Products must not be returned without an approved RMA number.
Unauthorized returns will not be processed or returned.
Items Not Eligible for Refund or Replacement
Bio-Xcell Peptides does not provide refunds or replacements for:
Change of mind.
Incorrect product ordered by the customer.
Product no longer needed.
Improper storage or customer misuse.
Damage occurring after delivery.
Opened or used products unless verified as defective.
Claims submitted after the 7 day reporting window.
Any violation of company policies or Terms and Conditions.
Resolution Options (If Approved)
If your claim is approved, Bio-Xcell Peptides may offer one of the following options at its discretion:
Option 1: Replacement
A replacement product will be shipped at no additional cost.
This is the fastest resolution option.
Option 2: Store Credit
Store credit equal to the original purchase value.
Credit may be used for future purchases only.
Option 3: Refund
Refund issued to the original payment method.
Processing time may take 5 to 10 business days.
Original shipping charges are not refundable.
Shipping Costs
Original shipping fees are non-refundable.
Return shipping costs are covered by Bio-Xcell Peptides only for approved claims.
Shipping costs for replacement products are covered by Bio-Xcell Peptides.
Processing Time
Once a claim is approved:
Replacement shipments are sent within 3 to 5 business days.
Refunds are processed within 5 to 7 business days.
Credit card refunds may take 5 to 10 business days to appear on your statement.
Fraudulent or False Claims
Any false or fraudulent claim may result in:
Immediate claim denial.
Account suspension or termination.
Legal action where applicable.
Bio-Xcell Peptides reserves the right to investigate all claims.
Carrier Damage
If your package is damaged during transit:
Contact us immediately with clear photographs.
We will initiate a claim with the shipping carrier.
Replacement or refund will be issued after the carrier claim is resolved.
Carrier delays are outside our control. However, we will assist with damage-related claims when documented properly.
Quality Commitment
While returns are not accepted, we stand behind the quality of our products:
Products meet high purity standards with Certificates of Analysis available.
Products are stored in double-sealed, temperature-controlled, sterile environments.
Products are tested by qualified third-party laboratories.
Strict handling and packaging protocols are followed.
If a product does not meet our quality standards, we will resolve the issue according to this policy.
Contact Us
For questions about this Refund and Return Policy:
Email: support@bioxcellpeptides.com
Subject Line: Refund and Return Policy Question
For product issues:
Email: support@bioxcellpeptides.com
Subject Line: Product Issue – Order Number [Your Order Number]
Final Notice
By purchasing from Bio-Xcell Peptides, you acknowledge and agree to this Refund and Return Policy.
All sales are final unless Bio-Xcell Peptides determines, at its sole discretion, that an exception applies.
