Shipping Policy
Company Name: Bio-Xcell Peptides
Website: bioxcellpeptides.com
Email: support@bioxcellpeptides.com
Effective Date: 01/18/2026
Order Processing Time
Standard Processing Time: 3 to 5 business days.
After you place your order:
You will receive an order confirmation email immediately.
We process orders in the order they are received.
Once your order is shipped, you will receive an email with your tracking number.
Please note that processing time does not include shipping time.
Shipping Time
Domestic Shipping within the United States:
Standard Shipping: 3 to 5 business days after tracking is issued.
Express Shipping: 1 to 2 business days if available.
Total Estimated Time from Order Placement to Delivery: 6 to 10 business days.
Delivery times may vary due to:
Carrier delays
Weather conditions
Holidays
Destination location
Customs clearance for international orders
Shipping Methods
We ship through trusted carriers, including:
United States Postal Service
FedEx
UPS
Regional carriers based on destination and product requirements
Shipping method is selected by us based on product sensitivity and delivery location.
Shipping Costs
Standard Shipping:
Orders under 200 United States Dollars: Calculated at checkout.
Orders 200 United States Dollars and above: Free standard shipping within the United States.
Express Shipping:
Available for an additional fee.
Cost is calculated at checkout.
Free Shipping
We offer free standard shipping on all United States orders over 200 United States Dollars.
Requirements:
Order subtotal must be 200 United States Dollars or more before taxes.
Shipping address must be within the United States.
Applies to standard shipping only.
Tracking Information
You will receive:
Automated tracking number email after your order ships.
A direct tracking link.
Carrier name and tracking number.
If you do not receive tracking information:
Please check your spam or junk folder.
Wait 24 to 48 hours for carrier updates.
Contact us at support@bioxcellpeptides.com if still not received.
Shipping Address Requirements
Please provide a complete and accurate shipping address.
Important:
We cannot change the shipping address once the order has shipped.
We are not responsible for delivery to incorrect addresses provided by the customer.
Additional charges may apply for address corrections.
We ship to:
Residential addresses
Business addresses
Research laboratories or facilities
P.O. Boxes through United States Postal Service only
Package Contents
All packages include:
The products you ordered
Product labels with our company information
A For Research Use Only label
Secure packaging to maintain product stability
Temperature-sensitive products are shipped with protective temperature control materials. Some shipments may require a signature upon delivery.
Delivery Issues
Lost Packages
If tracking shows Delivered but you did not receive your package:
Contact us immediately.
We will investigate with the carrier.
Replacement or refund may be provided only after investigation is complete.
Damaged Packages
If your package arrives damaged:
Inspect it immediately.
Take clear photographs of the damage.
Contact us within 7 days at support@bioxcellpeptides.com.
Please refer to our Refund and Return Policy for damaged product claims.
Delayed Packages
Please check the tracking updates.
Wait the full estimated delivery time before contacting us.
Contact us if tracking does not update for more than 5 business days.
Refused or Unclaimed Packages
If a package is refused or not claimed by the customer:
The package will return to us.
No refund will be issued because all sales are final.
The customer is responsible for return shipping fees.
Future orders may be declined.
International Shipping
We may ship to select international locations.
International customers are responsible for:
Import taxes and customs duties
Clearance fees
Compliance with local import laws
Accurate customs information
Important:
Delivery times may range from 7 to 21 days depending on the country.
We are not responsible for customs delays.
We are not responsible for packages seized by customs.
No refunds will be provided for customs issues.
International shipping rates are calculated at checkout.
What We Cannot Control
Bio-Xcell Peptides is not responsible for:
Carrier delays
Weather issues
Natural disasters
Customs delays
Incorrect customer addresses
Packages stolen after delivery
Shipping carrier mistakes
Holiday delays
Once a package leaves our facility, the carrier is responsible for transportation and delivery. However, we will assist with carrier investigations when appropriate.
Order Tracking Problems
If tracking is not updating:
Wait 24 to 48 hours
Check the carrier website directly
Contact us if there is no update after 5 business days
If tracking shows Delivered but you did not receive your package:
Check with family members or colleagues
Check around your home or building
Check with neighbors
Wait 24 hours because some carriers mark packages as delivered early
Contact us if the package is still missing
Signature Requirements
A signature may be required for:
High value orders
Temperature-sensitive products
Express shipments
Customer requests
If a signature is required and no one is available:
Carrier will leave a delivery notice
You may pick up the package from the carrier facility
You may schedule a redelivery
P.O. Box Shipping
We can ship to P.O. Boxes only through United States Postal Service.
FedEx and UPS cannot deliver to P.O. Boxes.
Temperature-Controlled Shipping
Our products are stored in temperature-controlled environments and are packaged with temperature control materials. However:
We cannot guarantee temperature stability after shipment.
Carrier delays may impact product condition.
Please inspect your products immediately on delivery.
Report any temperature concerns within 7 days.
Reshipments
We do not automatically reship orders for the following:
Carrier delays
Incorrect addresses provided by the customer
Customer not available to receive the package
Stolen or missing packages after delivery
Reshipments are provided only at our discretion for:
Verified carrier loss
Verified shipping damage
Shipping errors caused by us
Contact Us
For any shipping questions or concerns, contact us at:
Email: support@bioxcellpeptides.com
Subject Line: Shipping Question – Order Number [Your Order Number]
Please include:
Order number
Tracking number (if available)
Description of the issue
Your contact information
We will respond within 48 to 72 hours.
Important Reminder
By placing an order with Bio-Xcell Peptides, you agree to this Shipping Policy and understand that:
Delivery times are estimates only
We cannot control carrier performance
All sales are final
You are responsible for providing correct and complete shipping information
